Frequently asked questions
Everything you need to know about Themr. Can't find your answer? See the help guide or email support.
Getting Started
What is Themr?
Themr uses Claude AI to generate complete, production-ready Shopify 2.0 themes. You answer five questions about your brand — name, style, colors, products, and homepage sections — and we write the Liquid templates, CSS, JSON config, and section files. You download a ZIP and upload it straight to Shopify.
Do I need any coding or design skills?
No. Themr is designed for store owners and entrepreneurs who want a custom-looking theme without hiring a developer. If you know your brand colors and can describe your store's vibe, you have everything you need.
How long does theme generation take?
Free landing pages build in seconds. Full AI-designed themes typically take 5 to 15 minutes: the AI designs your homepage first, then converts that design into real Shopify Liquid code across dozens of files. You can watch each step on screen.
Does Themr require a Shopify account?
You need a Shopify store to install the theme, but you can generate and download your theme from Themr with any plan, including a Shopify free trial. Themr is not affiliated with Shopify Inc.
The Generated Theme
What's included in the downloaded theme?
Your ZIP file contains a complete Shopify 2.0 theme: a layout file (theme.liquid), JSON page templates, section files with schema, a CSS stylesheet, and a config/settings_data.json with your brand colors pre-loaded. It installs directly from the Shopify admin.
Can I edit the theme after downloading it?
Yes. Once you install the theme in Shopify, you can customize it with the built-in theme editor (no code required for settings) or edit the Liquid/CSS directly in the Shopify code editor. The generated code is clean and well-structured.
Can I edit my theme inside Themr after it's generated?
Yes. Builder and Pro plans include 10 free AI corrections per month for single-section regeneration. From your dashboard, open any generated theme, hit the Refine tab, pick a section, and type free-text feedback like "make this hero more elegant" or "rewrite the testimonials in a punchier voice." Claude rewrites only that one section's Liquid — the rest of the theme stays untouched. You'll see the change in the live preview in seconds. The counter resets on the first of each month.
Will my theme look like other Themr themes?
No. The AI generates your theme based on your specific inputs — your store name, industry, style choice, brand colors, and product descriptions. Two themes with different inputs will look noticeably different. That said, Themr doesn't produce pixel-perfect custom designs; it produces a strong, on-brand starting point.
What Shopify version is the theme compatible with?
All themes generated by Themr are Shopify 2.0 compatible. They use JSON templates and section groups, which means the Shopify theme editor works fully for customizing layouts without touching code.
What homepage sections can I include?
Themr offers 12+ sections, including: Announcement bar, Hero slideshow, Featured collection, Newsletter signup, Testimonials, Instagram feed, Product quick view, Collection filters, Brand story, FAQ accordion, Contact form, and Blog. Free is a single-product landing page, not a multi-section store. Builder unlocks the full AI-designed multi-page store with every section, and Pro adds everything on top. You can always add, remove, or reorder sections in the Shopify theme editor after installing.
Installing Your Theme
How do I install my theme on Shopify?
From your Shopify admin, go to Online Store → Themes → Add theme → Upload zip file. Select the ZIP you downloaded from Themr and click Upload. Once uploaded, click Customize to preview it or Publish to make it live. The whole process takes under two minutes.
Can I preview the theme before publishing it?
Yes. In the Shopify admin, after uploading, click Customize on the uploaded theme. This opens a live preview where you can see your theme and make changes using Shopify's theme editor before it goes live.
Will installing the theme delete my existing store content?
No. Installing and previewing a new theme does not affect your products, collections, pages, or orders. It only changes the visual layer. Your existing live theme stays active until you click Publish on the new one.
Plans & Billing
What's the difference between Free, Builder, and Pro?
Free gives you one single-product landing page per month — deterministic, $0, and built without any AI. You pick from 10 ready-made design styles, drop in your own product photo, and get a fully editable page. No credit card. Builder ($29/month) is the full AI-designed multi-page store — unique to your brand, with AI-generated hero and lifestyle imagery, AI copywriting, AI chat refinement, every section unlocked, unlimited generations, theme history, and priority email support. Pro ($99/month) adds white-label export, client workspaces, up to 5 team seats, and dedicated support. All three export as a downloadable Shopify 2.0 ZIP.
What counts as a "generation"?
On Builder and Pro, each completed wizard run that produces an AI-designed theme uses 30 credits, and your monthly allowance is added each month with unused credits rolling over. Downloading the same theme multiple times does not use additional credits. Hero image variants, image enhancements, and brand-asset packs cost 10 credits each. Free doesn't use credits at all — it includes one single-product landing page per month (no credits, no card).
Can I cancel my subscription?
Yes, at any time. You can manage or cancel Builder or Pro from your account settings. Cancelling stops future billing and downgrades you to Free at the end of your current billing period — your generated themes stay saved to your account.
Do you offer refunds?
If you're not satisfied, contact support within 7 days of your first Builder or Pro charge and we'll refund it. We stand behind the product.
Is there a free trial?
Free is your trial — one single-product landing page a month, deterministic and $0, no credit card required. When you want the full AI-designed multi-page store with AI imagery, copy, and chat refinement, upgrade to Builder ($29/mo) or Pro ($99/mo) any time.
Account & Data
What login methods do you support?
You can sign up with email and password, or use Google or GitHub OAuth for one-click login.
Are my generated themes saved?
Yes. All generated themes are saved to your account and accessible from your Dashboard. Builder and Pro subscribers can re-download any past theme at any time. Free users can view their most recent theme.
Is my store data kept private?
Yes. The information you enter in the wizard (store name, description, colors, products) is used only to generate your theme. It's stored in your account and not shared with third parties. See our Privacy Policy for full details.
Still have questions?
Our support team usually responds within a few hours on business days.